Remote smart home setup and support
A remote session lets me see your screen, and control it if you let me, so I can fix a setting rather than describe it down the phone. It never happens out of the blue: we talk first, I tell you what I want to change, and you agree to it in your portal.
How it works
We speak first
A session never starts out of the blue. We talk, I tell you what I want to change and why, and nothing happens until you have agreed to it.
You give permission in your own account
The consent sits in your project, ticked by you, on your own login. I cannot tick it for you and it is never ticked in advance.
You watch the whole thing
You see your screen the entire time and can stop the session at any point. I only take control if you hand it over, and only for as long as you leave it.
It is written down afterwards
Every session is recorded in your project — when it happened, how long it lasted and what it was for — and you can withdraw permission for the next one in a single click.
Join a session
Type the session ID I give you on our call, press Connect, and run the small program it hands you — it works for this one session and stops mattering the moment we hang up.
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No session booked? Book a call and we will sort it the ordinary way.
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